Career Opportunities

This position is a client-facing role in our Branch and is an integral part of our day-to-day Bank operations. The ideal candidate comes to us with a strong work ethic, great communication, and excellent customer service skills.

Essential Functions and Basic Duties:

1. Performs routine and intermediate branch and customer services duties; accepts retail and commercial checking and savings deposits; cashes checks and savings withdrawals and other client transactions as requested.
2. Promotes business for the Bank by maintaining quality customer relations and referring customers to appropriate staff for new services.
3. Processes client transactions as requested, ensuring that all necessary documents are properly authorized, in proper form, within authorized limits, and completed accurately:
   1. Receives retail and commercial checking and savings deposits and issues receipts.
   2. Cashes checks, savings withdrawals, and prepares change orders.
   3. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
   4. Issues cashier's checks.
   5. Receives and processes stop payment and hold orders.
   6. Other duties as assigned by management.
4. Balances and reconciles cash drawer daily and verifies cash being returned to the vault.
5. Establishes proper identification of new customers and determines need and extent of reference investigation.
6. Assists with night depository duties.
   1. Logs bags.
   2. Processes deposits.
   3. Makes change orders.
   4. Issues receipts and returns bags to customers
7. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated.
8. Records, files, updates information, prepares wire transfers and sorts mail or reports as required.
9. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.).
10. Processes, credit ratings, verification of deposit, certifications, change orders and deposit slip corrections.
11. Performs safe deposit duties by controlling access, assisting customers and processing affiliated reports.
12. Maintains files, copies and faxes documents, and orders and distributes supplies.
13. May assist in opening and closing the vault daily; assists in balancing vault currency and coin.
14. May prepare and research data for levies and garnishments.
15. Assist clients with debit card transaction research, including ordering new debit cards.
16. Assist clients with Online Banking including but not limited to, resetting passwords, bill pay and basic functionality.
17. May assist clients with Mobile Banking and Mobile Remote Deposit Capture including but not limited to, enrollment and basic functionality.
18. May assist New Accounts as required, or for back up to other personnel.
19. Assists management in insuring compliance with applicable banking regulations, with particular emphasis on the Bank Secrecy Act. Understands government regulations with particular emphasis on the Bank Secrecy Act and related regulations and the fact that compliance with BSA regulations is an enterprise responsibility.
20. Responsible for ensuring compliance with all aspects of job related laws and regulations. Responsible for keeping compliance knowledge current by attending compliance related training seminars and/or staff meetings (or reviewing minutes when not in attendance for actual meetings) and by reading pertinent compliance related materials. Job related laws and regulations include" but are not limited to the following:
    1. Expedited  Funds  Availability - Regulation CC
    2. Red Flags - Identity Theft
    3. Error Resolution -  Regulation  E
    4. Truth in Savings - Regulation DD
    5. Reserve Requirements for Depository Institutions -  Regulation D
    6. Privacy of Consumer Financial Information - Regulation P/GLBA
    7. Prohibition on Funding of Unlawful Internet Gambling- Regulation GG

Qualifications and Desired Skills:

• Basic Microsoft Office skills
• Effective organizational, multi-tasking, and prioritizing skills
• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of banking products and services
• Ability to provide exceptional customer satisfaction to retain and grow customer banking relationships

Experience Required:

2+ years of experience in commercial banking preferred

The ideal candidate will be experienced in handling a wide range of administrative support related tasks and able to work independently with little to no supervision. The person must enjoy the administrative challenges of supporting an office of diverse people and programs.

The ability to interact with all levels of staff and management in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high degree of professionalism and confidentiality is crucial to this role.

Essential Functions and Basic Duties:

• Maintain strict confidentiality of all records and data received and produced
• Maintain corporate calendar and schedule meetings, including logistics, AV and catering
• Ensure operation of conference room AV equipment through preventive maintenance, trouble-shooting, and repair requests
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies
• Assist with employee/client event planning
• Post relevant information on the Intranet and social media
• Update quarterly internal and external presentations
• Participate in disaster preparedness activities
• Maintain office/kitchen supply inventory, anticipating needs and requirements
• Order stationery, business cards and nametags
• Control costs by tracking expenses, adjusting inventory, and evaluating alternate vendors and products
• Greet visitors and provide general support to all areas of the Bank
• Read, research and route mail and correspondence appropriately
• Make travel arrangements and process expense reports
• Coordinate with facilities management vendors, including maintenance, cleaning, and security

Qualifications and Desired Skills:

• Strong work ethic, decision-making ability, high attention to detail and exceptional organizational and problem solving skills
• Proficient in using office software, programs and equipment
• Excellent time management skills with the ability to multi-task and prioritize work
• Confident written, verbal and interpersonal communication skills

Experience Required:

• Four year degree or equivalent experience