Security & Fraud Prevention

Bank with confidence.
Bank with confidence.


The privacy and security of your financial information is our top priority. Technology has increased both the convenience of doing business electronically and the need to protect yourself from fraudulent transactions and scams. You can feel confident using our secure online banking system to manage your finances on your own schedule. The features and services it provides were designed with technology to keep your information safe and secure.

Fraud Prevention

Avidbank is committed to helping our clients prevent fraud. Please be aware that fraud can take many forms. Review the information below to learn what you can do to protect yourself.

A Common Scam - Phishing

Internet scammers have become very sophisticated, disguising emails to look like communications from banks and regulatory groups. Banks, including ours, and regulators will never initiate email inquiries asking for personal or account information for confirmation, security, verification or any other purposes.

Protect Yourself

Safeguard your financial information and reduce your risk of fraud. Please review the important Online, Mobile, Computer and Email Security Tips below.

  • Do not use your Social Security number as a username or password. Change your usernames and passwords regularly and use combinations of letters, numbers, and special characters such as # and @. Do not use your online banking username and passwords as credentials for other online accounts.
  • Protect your online passwords. Don’t write them down or share them with anyone.
  • Use secure websites for transactions and shopping. Shop with merchants you know and trust. Make sure Internet purchases are secured with encryption to protect your account information. Look for “secure transaction” symbols like a lock symbol in the lower right-hand corner of your web browser window, or “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption.
  • Always log off from online banking and any website after using your credit or debit card, or other sensitive information. If you cannot log off, quit your browser to prevent any potential unauthorized access to your account information.
  • Quit your browser when you’re not using the Internet.
  • Be cautious when using public hotspots and consider your Wi-Fi auto-connect settings.


  • Be wary of suspicious emails. Never open attachments, click on links, or respond to emails from suspicious or unknown senders.
  • If you receive a suspicious email that you think is a phish, do not respond or provide any information.
  • Banks, other financial institutions and regulators will never initiate email inquiries asking for personal or account information for confirmation, security, verification or any other purpose.

When you use a mobile device for browsing, keep these tips in mind:

  • Use the keypad lock or phone lock function on your mobile device when it is not in use. These functions password-protect your device and make it more difficult for someone else to view your information. Also be sure to store your device in a secure location.
  • Frequently delete messages from your financial institution, especially before loaning, discarding, or selling your mobile device.
  • Never disclose via text message, phone call or email your personal or financial information, including account numbers, passwords, Social Security number or birth date.
  • Applications are programs you can download to your mobile device. Applications or “apps” that let you monitor your finances and conduct certain transactions are increasing in popularity.
  • To ensure the safety of your personal and account information, only download mobile apps from reputable sources.
  • For added security, sign off when you finish using apps rather than just closing it.

  • Use a current web browser.
  • Avoid downloading programs from unknown sources.
  • Keep your computer operating system up to date to ensure the highest level of protection.
  • Install a personal firewall on your computer.
  • Install, run and keep anti-virus and other software updated.
  • Turn your computer off completely when you are finished using it – don’t leave it in sleep mode.
  • Conduct online banking activities on secure computers only. Public computers (computers at internet cafes, copy centers, etc.) should be used with caution, due to shared use and possible tampering. Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure.
  • Ensure your computer software and plug-ins are current. Before downloading an update to your computer program, first go to the company’s website to confirm the update is legitimate.

Identity Theft Resolution Checklist

If you have been a victim of identity theft, take the steps listed below to resolve the issues. This checklist will help you keep track of the companies and organizations you should contact if you believe you are a victim of identity theft.

  • Report any fraudulent activity on your Avidbank accounts by calling us at 650-843-2265.
  • Review activity on all accounts, including your checking, savings, credit card, debit card, loans and online banking. Look for changed addresses.
  • Close accounts that have been breached and reopen them with new account numbers, passwords and PINs.
  • Change your online banking username and password.

  • Equifax: 1-800-525-6285 or
  • Experian: 1-888-397-3742 or
  • TransUnion: 1-800-680-7289 or
  • Place a “fraud alert” on your credit file.
  • Request a free copy of your credit report.

  • Contact credit card companies, utility providers, banks, lenders and financial institutions.
  • Follow up phone conversations with a letter or email.
  • Close accounts that have been breached and reopen them with new account numbers, passwords and PINs.

  • A police report will lend credibility to your case when dealing with creditors who may require proof of criminal activity.

  • Call 1-877-ID THEFT (1-877-438-4338) to speak with a trained identity theft counselor.
  • You can also file your complaint online at

  • Notify the Postal Inspection Service if you believe your mail was stolen or redirected:
  • Call the Social Security Fraud Hotline if you suspect someone is using your Social Security number for fraudulent purposes: 1-800-269-0271.
  • Contact your local Department of Motor Vehicles office if you believe someone is trying to get a driver’s license or identification card using your name and information:

  • Because identity theft can take time to completely resolve, carefully review all charges and transactions appearing on account statements and online banking.
  • Report any discrepancies immediately.

To report a lost or stolen Visa debit card, call 800.500.1044 or 800.847.2911
To report fraudulent account activity, call 650.843.2265
If you would like further assistance with Security & Fraud Prevention, please contact us.

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